> For the complete documentation index, see [llms.txt](https://docs.vega25.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vega25.com/surestream-9/faq.md).

# FAQ

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<summary>How is SureStream licensed?</summary>

SureStream is a per-device annual license.

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<summary>Is SureStream designed to be used instead of the native XProtect layout?</summary>

The primary purpose of SureStream is to maintain surveillance when the VMS infrastructure is down.

SureStream supports live views directly from the camera, and in playback mode, it fetches content from the Recording server. So, if only basic functionality is needed, it can be used 24/7.&#x20;

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<summary>How can we contact Vega Systems support?</summary>

<support@vega25.com>

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