Prerequisites
Enable "Do Not Skip Gaps"
If the 'Do not Skip Gaps' is not enabled, while in playback, in the RMF viewer, the video will not be sourced from the alternate recording server during a recording gap in the first.
Choose one of the options below.
Option 1: Enable the 'Do not skip gaps' option in each Smart Client
To enable the “Do not skip gap option”, do the following steps on each Smart Client where RMF is deployed.
Click the Kebab menu (
) on the top right of the page.
Select Settings from the Kebab menu’s list.
The Settings page appears.
In the Settings window, select Timeline.
On the Playback’s dropdown list, set the option 'Do not skip gaps.'
Click Close to go back to the home page.
Option 2: Enable the 'Do not skip gaps' option via the Management Client
To apply the ‘Do not skip gaps across all Smart clients, one can perform the following steps in the Management Client.
Log in to the Management Client.
Navigate to Client > Smart Client Profiles. The Smart Client Profiles page appears.
Click the Default Smart Client Profile if all clients use this profile. Else, repeat the following steps on each profile.
Click the Timeline tab from the bottom menu. The Properties window appears.
On the Playback’s dropdown list, set the option to Do not skip gaps.
Tick the checkbox to lock the setting. Note: Using Smart Client Profiles, administrators can lock settings for each role, preventing users from changing any locked settings.
Click the Save button. Note: This ensures that the " Do not skip the gaps" option is set for all the SmartClient profiles related to RMF.
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