Configuring the Service
Configuration and Management of the RMF Alarm Service
Accessing Service Settings
The service is accessible from the system tray of the machine on which the RMF server and ui components are installed. See What to Install Where for information about the machine on which this service is installed.
Provide Credentials
The Set Service Logon Settings in the figure above allow the user to configure the RMF Alarm Service to authenticate and communicate correctly with the Milestone XProtect Management Server. This configuration ensures that the RMF Alarm Service has the necessary permissions to interact with the Milestone Management Server and access the required system resources. Using the correct credentials here is essential for reliable alarm processing and communication.
XProtect Management Server Address
This is where the user enters the address of the Management Server. In the image, it is set to the same machine as the Management Server, indicating that the RMF Alarm Service is running on it. For remote setups, this must be the server’s hostname or IP address.
Username
This is the user account the service will use to log in and operate.
Password
Corresponds to the password for the specified user. This is required to authenticate the service session. The password field is masked (hidden) for security.
Help (?) Button
Clicking this provides extra information or guidance on properly setting up the logon. This is useful for users who are uncertain about which credentials to use.
The RMF Alarm Service must operate under the same credentials as the Milestone Management Server to access its APIs and services. If the credentials do not match, the service may not function properly or could fail to start.
Open Windows Services, locate the
Milestone XProtect Management Serverservice on the management server machine to which the alarm service needs to connect, and verify the user under which it operates. Use the same credentials in the Alarm Service logon settings.
Alarm Service Help
Save (💾) Button – Highlighted in Red
After entering the credentials, the user must click this button to save and apply the settings.
Cancel (X) Button
Closes the window
Other management options
Start
Starts the RMF Alarm Service if it’s not already running. The service icon turns green (
) once successfully started.
Stop
Stops the Alarm Service, halting all alarm processing. The service icon turns red (
) to indicate the service is stopped.
Restart
Stops and immediately restarts the Alarm Service. Useful when applying configuration changes or recovering from errors.
Restart with Detailed Log
Enables verbose logging to capture detailed internal operations for debugging. Use this when investigating issues or working with support.
Show Log
Displays the current log file. Customers or admins can use this to inspect service activity or send logs for troubleshooting.
[2025-06-05 09:15:27] INFO: RMF Alarm Service started successfully.
[2025-06-05 09:15:28] INFO: Connected to XProtect Management Server at localhost.
[2025-06-05 09:15:29] INFO: Service running under user: NT AUTHORITY\NetworkService
[2025-06-05 09:15:30] INFO: Subscribed to alarm events.
[2025-06-05 09:17:02] EVENT: Alarm received from Camera_21 (Alarm ID: 2039)
[2025-06-05 09:17:03] ACTION: Alarm forwarded to Alarm Manager database.
[2025-06-05 09:20:10] INFO: Health check passed – all monitored services active.Clear Log
The “Clear Log” option in the RMF Alarm Service removes all current entries from the visible log file. This is typically done before reproducing an issue, so you capture only fresh, relevant data.
Exit
Closes the Alarm Service control interface and removes the tray icon.
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